Party A: Customers (Clients/Parents/Students) who purchase education services or products from Lan Global Limited (Brand name "wukong", and also would be mentioned as “Wukong” in the agreement).
Party B: Lan Global Limited
Company Registration: New Zealand
Company Type: NZ Limited Company
New Zealand Business Number (NZBN): 9429043350629
Company Number: 6120872
Brand Name: WuKong Education (trading name)
The amount, service, and product content paid by Party A to Party B: Please refer to the Invoice and Sales Order with a unique code issued by Party B for details.
1.1 Party A can use related products or services by purchasing online course products provided by Party B. The service comes into effect for Party A from the day the payment reaches Party B's account and ends on Party A completed all the courses purchased.
1.2 All content available through the service, including designs, text, graphics, images, information, software, audio, and other files, and their selection and arrangement (the "Service Content"), are the proprietary property of Party B or its licensors. Service content shall not be modified, copied, distributed, framed, reproduced, republished, downloaded, scraped, displayed, posted, transmitted, or sold in any form or by any means, in whole or in part, other than as expressly permitted in these Terms and Conditions.
1.3 Any item (if any) sent by Party B to Party A shall not be returned or exchanged. When Party A requests a refund, Party B will deduct the fees of items shown in the official order document, such as Order or Invoice.
1.4 Party B guarantees that the classroom audio, video, pictures, and other materials generated by the students will be strictly encrypted and protected. Party B shall not use such content for any other purposes without the consent of Party A. The audio, video, pictures, and other materials generated by the students will be stored on Party B's network storage server for six months. It will be deleted automatically once it is expired.
The New Student Referral Program is open to all parents or students enrolled in Wukong.
During the study period, Party A can refer to a friend or relative (or even a stranger) for Party B's trail course.
During the study, if Party A is unable to attend the course for two weeks or longer due to objective reasons (such as returning home or long-distance travel);
Parents need to apply to the class teaching assistant for the freezing course at least 14 days in advance. if it does not meet the application time limit, the application may not be accepted as scheduled. To ensure the learning effect, Party B highly recommended that the maximum freezing time should not exceed 30 days.
4.1 Party B promises that Party A can apply for a refund at any time during the contract period.
4.2 When Party A applies for a refund and the student in the account does not participate in any courses, Party B shall pay Party A's full payment (deduct the market price of the items that Party B has sent to the student if any), and return it to Party A, the following formula applies: Refund amount = the amount paid for the course - the market price of the item that Party B has sent to the student (if any)
4.3 Party A applies for a refund, and the students have participated in one or more courses before applying. For each lesson, Party A has the right to refund the course through the following methods. The refund amount is based on the original price of the course (no discount and bonus courses), as shown in the following formula: Refund amount = Paid Amount of Course - number of hours consumed * price per class hour purchased (excluding free lessons) - cost price of items sent.
4.4 Party A will be bearing any bank transaction fees related to the refund.
4.5 The refund procedure and time are usually 3-15 working days from the date of approval of the refund application. Party B will give priority to refund via the original payment method (unless Party A requires otherwise).
If a parent or student does not ask for “Freeze Course” and the student leave or absent from classroom. The course deduction will be applied.Class replay video can be found from Classin App.
Parents should try their best to guide their children to attend classes on time. The teacher will start and end the course on time and will not extend the course time due to the student being late.
Party A has the right to apply to change the Class. Party B needs to consider Party A's requirement and change another class with a new teacher or time.
8.1 Party B shall try its best to avoid the situation of temporary leave for teachers. If the teacher of Party B asks for leave due to an emergency, Party B will provide a substitute teacher to ensure the study's progress. The original teacher and substitute teacher needed to try their best to finish the handover.
8.2 Party B shall try its best to prevent the teacher from being late. If the teacher is late, Party B will make up the time for the course according to the teacher's time or increase the course hours according to the accumulated time of the system. The system will add extra course to Party A based on the total late hour by the teacher accumulated.
8.3 Party B shall try its best to avoid teacher absence. If the teacher is absent from class, the course credit will be returned to Party A accordingly.
9.1 Party B's system will automatically send a reminder text message if Party A does not show up within 3 minutes after the class starts. Due to some objective factors, it is not possible to guarantee that every reminder SMS will be sent to Party A's mobile phone.
Objective factors include local operator policy changes, longer approval process SMS, mobile phone base stations busy, the phone signal is weak, individual SMS settings.
9.2 If there is any change in the class notice, Party B shall give further notice.
Students should submit their homework in the class software on time, and the teaching assistant or platform system will correct and grade each student's homework in detail.
Teachers should communicate closely with the students' learning situation with their parents and pay close attention to each child's growth.
11.1 In the following situations, Party B needs to return or supplement class hours as appropriate:
The fees that Party A should pay to Party B will be collected by LAN Global Limited.
12.1 Bank transfer:
Account opening company: LAN Global Limited
Bank Name: ASB Bank Limited
Account number: 12-3678-0010070-00
If you need an international transfer payment, please pay attention to the international transfer Swift Code: ASBBNZ2A
Please be sure to provide your Invoice Number (usually starting with "INV") as a reference number for the transfer to facilitate Party B to check the transfer in time and arrange follow-up courses.
12.2 Other methods
Online payment, PayPal etc.
12.3 Paid Subscription
You may purchase a Paid Subscription directly from Wukong by paying a subscription fee in advance on a monthly basis.
Wukong may from time to time make changes to Paid Subscriptions, including recurring subscription fees, the Pre-Paid Period (for periods not yet paid), or Codes, and will communicate any price changes to you in advance. Price changes will take effect at the start of the next subscription period following the date of the price change and, by continuing to use the Wukong service after the price change takes effect, you will have accepted the new price. If you do not agree to a price change, you can reject the change by unsubscribing from the applicable Paid Subscription via communicating with the advisor prior to the price change going into effect.
If a payment is not successfully settled, due to expiration, insufficient funds, or otherwise, and you do not cancel the subscription, we may suspend your access to the service until we have successfully charged a valid Payment Method. For some Payment Methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your Payment Method. Check with your Payment Method service provider for details.
If any dispute arises during the terms of service, it shall be settled through friendly negotiation. If the negotiation fails, the two parties agree to initiate arbitration with the New Zealand Small Arbitration Court, and arbitration-related expenses (including arbitration fees, lawyer fees, etc.) shall be borne by the losing party.
These terms of service are formulated by Party B. After Party A completes the payment, the terms of service will become effective.