Terms and Conditions
Parents should ask the class teacher for a temporary leave at least 2 days in advance. The teacher will accord the study schedule and arrange the placement of remedial classes. If the student is unable to attend the class or the class cannot be arranged due to resource limit, the teacher will send the course playback link to parents.
2. [COURSE FREEZE]
In case of special circumstances (such as returning home or traveling long distances), students should apply to the teacher for a freeze at least 14 days in advance.
3. [REFUND POLICY]
The customer is entitled to a refund of the payment for any purchased Course by filing a request for refund to WuKong Education, provided that
(i) the Student(s) in customer’s account have not taken any Sessions for the Course before customer's request; and
(ii) customer shall be responsible for any bank transaction fees in connection with the refund, which will be deducted from the payment to customer.
If customer requests a refund for a purchased Course and the Student(s) in customer’s account have attended one or more Session(s) for such Course prior to the request, customer is entitled to a refund of the payment for the remaining Sessions with the original price (without discount), as shown in the formula below. The customer will be responsible for any bank transaction fees incurred in connection with the refund.
Amount of refund = the amount paid for the Course - the number of completed Sessions as schedule (including no-shows) × the original price per Session at the time of purchase (without discount) -the market price of textbooks and other objects sent by Wukong Edu to customer.